FAQs

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days, and delivery usually takes 5–10 business days depending on your location. Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

2. Do you offer free shipping?

Yes, we proudly offer free shipping on selected orders and promotional offers. Shipping costs, if applicable, will be calculated at checkout before you complete your purchase.

3. How can I track my order?

Once your order is shipped, we will send you a confirmation email containing your tracking number and tracking link. You can use this information to follow your order until it arrives.

4. What payment methods do you accept?

We accept secure payments through major credit and debit cards, as well as trusted payment providers such as PayPal and other payment options available at checkout.

5. Do your watches come with a warranty?

Yes, our watches come with a limited warranty covering manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.

6. Can I return my order?

Yes, we offer a return policy for eligible items. If you are not satisfied with your purchase, you may request a return within the return period stated in our Refund Policy. Items must be returned in their original condition.

7. How do I contact customer support?

You can contact our support team through the Contact Us page on our store. We are always happy to assist with any questions regarding orders, shipping, or product inquiries.

8. Are your payments secure?

Absolutely. All transactions on our store are processed through secure encrypted payment gateways to ensure that your personal and payment information remains protected.

9. Can I cancel or change my order after placing it?

If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.

10. What makes San Diego Time watches special?

At San Diego Time, we focus on delivering watches that combine luxury, elegance, and reliability. Our goal is to provide stylish timepieces that elevate your look while offering excellent value and customer satisfaction.